Dear Dustin,
We sincerely apologize for the inconvenience you've experienced with the loss of your product during shipping. We understand how frustrating and disappointing this must be, and we share in your frustration.
We want to assure you that we take such incidents seriously and are actively investigating the matter with our shipping partner to understand how this unfortunate situation occurred. Our goal is to prevent such issues from happening in the future and to improve our services.
In the meantime, we would like to make things right for you.
Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter promptly.
Thank you for bringing this to our attention.
Sincerely,
Tarps America Customer Support Team