All orders over $299.99 ship for free unless otherwise specified. We reserve the right to charge shipping on special items that are extremely heavy, very large in size or ship to remote areas of the country. Orders under $300 incur shipping charges based on the weight of the items and these charges will be presented during checkout.
In stock regular items will take between 10 - 14 business days to leave our warehouse (please refer to the ship time listed on the individual item ordered, we state ship time in the product description). Custom items will take up to 2 - 3 weeks to leave our warehouse depending on the amount of customization required. Transit times vary depending on the destination, but in most cases you should receive your order around 5-7 business days after the product leaves our warehouse. Shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, and Canada. You must contact our sales associates for shipping to these areas.
We use UPS or FedEx for smaller items, and larger items go freight (LTL). We reserve the right to determine the best carrier for your order. We do not, however, control the shipping companies (freight (LTL) or FedEx/UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.
All freight shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, We can not be held responsible for damages or loses that may occur during delivery.
Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. We are not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments.